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Old Leake Medical Centre
Old Leake Medical Centre
Opening Hours:

Monday to Friday 8.30am to 6.30pm
Surgeries by Appointments are:
Monday to Friday 9am to 10.30am
and 4.30pm to 6pm

Contact Numbers:

01205 870666 (Appointments & Advice)
01205 871381 (10am- 6.30 p.m Prescriptions)
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Old Leake Medical Centre Patient Survey 2011

Our Patient Practice Group (PPG) would like to know your views on the areas they believe need focusing on within the surgery.

As this survey is an important review of services for all patients, it would be appreciated if you would take the time to complete and return to the Old Leake Medical Centre by 30th September 2011.

Thank you.

Q1. How do you normally book your appointments to see a doctor? (please tick all that apply)
Yes No Comments
In person
By phone
Using the automated telephone system
Online
Q2. If you require advice or need to ask a question, what would be your preferred method
of contacting the surgery? (please tick)
Yes No Comments
In person
By phone
Via email
Online
Q3. Think about the last time you tried to see a doctor urgently. Were you able to see a doctor,
not necessarily your preferred doctor, on the same day?
Yes No Can’t remember
Q4. The last time you saw a doctor at the surgery how good was he/she at each of the following?
Please put a tick in one box for each
Very good Good Neither good nor poor Poor Very poor Doesn’t apply
Giving you enough time?
Asking about your symptoms?
Listening?
Explaining tests and treatments?
Involving you in decisions about your care?
Discussing your needs and options available?
Treating you with care and concern?
Taking your problems seriously?
Comments
Q5. The last time you saw a nurse at the surgery how good was he/she at each of the following?
Please put a tick in one box for each
Very good Good Neither good nor poor Poor Very poor Doesn’t apply
Giving you enough time?
Asking about your symptoms?
Listening?
Explaining tests and treatments?
Involving you in decisions about your care?
Discussing your needs and options available?
Treating you with care and concern?
Taking your problems seriously?
Comments
Q6. How long after your appointment time do you normally wait to be seen?
Time waited Is this acceptable? Comments
I am normally seen on time

5-15 minutes
15-30 minutes
More than 30 minutes
Q7. How satisfied are you with the opening hours at the surgery?
Please tick Comments
I am satisfied
Neither satisfied nor dissatisfied
I am not satisfied
Don’t know opening hours
Q8. How easy do you find getting into the building at the surgery?
Please tick Comments
Very easy
Fairly easy
Not very easy
Q9. How clean is Old Leake Medical Centre?
Please tick Comments
Very clean
Fairly clean
Not very clean
Q10. In the last 12 months have you attended A&E (at any hospital)?
Yes between 8am and 6.30pm
Please go to Q11
Yes after 6.30pm and before 8am
Please go to Q11
No
Please go to Q12
Q11. If it was not a 999 call, did you seek advice from any of the following before attending A&E?
Please tick all that apply Comments
Your GP
NHS 111 Service (including the Out-of-hours service)
NHS Direct
No, I wasn’t aware of these services
Q12. Would you prefer all requests for ‘urgent’ appointments be triaged by a GP so that minor ailments can be
diagnosed over the phone and medication prescribed without being seen?
(Triage is the process of determining the priority of patients' treatments based on the severity of their condition)
Please tick Comments
Yes
No
Q13. If a doctor asks you to have bloods taken during your consultation, would you prefer to make an appointment
for the future or sit and wait to be seen after seeing the GP?
Please tick Comments
Make an appointment
Sit and wait after seeing GP
Q14. In the past 6 months how easy have you found the following?
Haven’t tried Very easy Not easy Comments
Getting through on the phone?
Speaking to the doctor on the phone?
Speaking to the nurse on the phone?
Obtaining test results by phone?
Ordering Medication on the phone?
Q15. Would it be helpful if staff from different departments wore a different coloured uniform to other staff to easily identity which staff members can help you?
Please tick Comments
Yes
No
Q16. Would you like a map in the waiting room to help you find the doctors and nurses’ rooms?
Please tick Comments
Yes
No
Q17. Would you like a visual display board in the waiting room so you can see, as well as hear,
when you have been called by the GP or nurse?
Please tick Comments
Yes
No
Q18. As a dispensing Practice we make up over 15,000 prescriptions every month.
Do you think any of the suggestions below would help improve the service?
Please put a tick in one box for each
Yes No I don’t know
Lowering the age of patients eligible for delivery? (To help with queues)
Opening longer hours and/or Saturdays for patients to collect prescriptions?
Moving Dispensary to the opposite end of the waiting room to separate the queue from patients who DO NOT wish to collect a prescription
Aligning medication so that all drugs run out at the same time (avoiding more than one visit to the surgery per month)
Any other suggestions?
Q19. Are there any other services that you would like to see at the surgery?
Please tick Comments
Yes
No
Q20. About you:
Are You:
Age Group:
Ethnicity:
White:
Mixed:
Asian or Asian British:
Black or Black British:
Chinese or other ethnic Group:
How would you describe how often you come to the practice?
Which of the following best describes you? (please tick one box)

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